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Privacy Policy

Effective Date: 25-10-25
Last Updated: 25-10-25

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1. Introduction

Welcome to KatieGrigg.com (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data.

This privacy policy explains how we collect, use, store, and protect your personal information when you:

  • Visit our website www.katiegrigg.com

  • Book sessions or programmes through our booking system

  • Participate in coaching calls (including Zoom sessions)

  • Join our online community or paid programmes

  • Communicate with us via email, social media, or other channels

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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2. Who We Are

Katie Grigg's Social Impact Academy
Registered in the United Kingdom as a Community Interest Company (CIC).
Email: hello@katiegrigg.com
Website: www.katiegrigg.com
Data Controller: Katie Grigg

If you have any questions about this policy or how your data is handled, please contact us at the above email address.

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3. What Information We Collect

We may collect and process the following personal data:

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a. Information You Provide

  • Name, email address, phone number

  • Billing address and payment details (via our payment provider)

  • Information provided during coaching sessions or via forms

  • Account details if you register on our website or online community

  • Communications (emails, messages, feedback forms, etc.)

b. Automatically Collected Information

When you visit our website, we may collect:

  • IP address, browser type, operating system

  • Pages visited, session duration, and referring site

  • Cookies and similar technologies (see section 8 below)

c. Special Category Data

If you share information about your health, wellbeing, or personal circumstances during coaching sessions, we will treat this as confidential and handle it in accordance with GDPR special category data requirements.

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4. How We Use Your Information

We use your information to:

  • Provide and manage coaching services, sessions, and programmes

  • Process bookings and payments

  • Communicate with you about your sessions, programmes, or community activities

  • Send updates, resources, or newsletters (only with your consent)

  • Improve our website, services, and client experience

  • Comply with legal, accounting, or reporting obligations

We only process your data where we have a lawful basis, such as:

  • Contract: To deliver the coaching services you have purchased

  • Consent: When you opt in to receive marketing or updates

  • Legitimate Interest: To manage our business operations and protect our services

  • Legal Obligation: To comply with financial or tax regulations

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5. How We Store and Protect Your Data

We take appropriate security measures to protect your personal information, including:

  • Secure, password-protected systems

  • Encrypted data storage

  • Limited access to authorised personnel only

We store your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law (usually up to 7 years for financial records).

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6. Sharing Your Information

We will never sell your data. We may share your information with trusted third parties, such as:

  • Payment processors (e.g., Stripe, PayPal)

  • Booking systems (e.g., Calendly, Acuity)

  • Video platforms (e.g., Zoom)

  • Online community hosts (e.g., Circle, Mighty Networks, or Kajabi)

  • Email marketing providers (e.g., Mailchimp or ConvertKit)

  • Messaging systems (e.g., WhatsApp)

All third parties are required to keep your information secure and process it only in accordance with our instructions.

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7. International Transfers

Some of our service providers may store data outside the UK or EEA (for example, Zoom or Mailchimp). Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or equivalent legal protections.

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8. Cookies

Our website uses cookies to enhance your experience and analyse website traffic.
You can control or delete cookies through your browser settings.
For more information, please see our Cookie Policy (if applicable).

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9. Your Data Protection Rights

You have the right to:

  • Access a copy of your personal data

  • Request correction or deletion of your data

  • Withdraw consent at any time (for marketing or optional communications)

  • Object to processing based on legitimate interests

  • Request data portability

  • Complain to the Information Commissioner’s Office (ICO) if you believe your rights have been breached

You can contact the ICO at www.ico.org.uk.

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10. Zoom and Online Community Platforms

When you join a Zoom call or participate in an online community, your name, image, or comments may be visible to other participants.
We recommend using discretion when sharing personal details.
Recording of sessions (if any) will only be done with your explicit consent.

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11. Marketing and Communications

You may receive occasional updates or marketing communications if you have opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

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12. Changes to This Policy

We may update this policy periodically. The latest version will always be available at www.katiegrigg.com/privacy-policy.

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13. Contact Us

If you have any questions, requests, or concerns about your personal data, please contact:
Email: hello@katiegrigg.com
Website: www.katiegrigg.com

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